Refund policy
We want you to be completely satisfied with your purchase from Beyond CNC. If you are not, you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unused
- With tags
- In its original packaging
You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at ordersbeyondcnc@gmail.com.
Return Process
If your return is accepted, you will be sent a return shipping label as well as instructions on how and where to send your package. Items sent back to Beyond CNC without an approved return request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You can reach us at ordersbeyondcnc@gmail.com, and we will be happy to assist you.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom signs
- Custom fire pits
- Custom built sculptures
Please contact us at ordersbeyondcnc@gmail.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards or any custom order signs/ firepits.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you haven't received your refund after 15 business days of us approving your return, please contact us at ordersbeyondcnc@gmail.com.